IT Engineer

Lancaster University is among the best in the UK, ranked top 10 in The Complete University Guide 2025 and joint 10th in UK national league tables, as well as highly ranked in international league tables such as the QS World Rankings.

Information Systems Services (ISS) is looking to appoint an enthusiastic IT Engineer to join the Campus IT Engineer team, supporting IT Services at Lancaster University. This is a full-time, fixed-term role until 28th May 2028.

As an IT Engineer, you will join a faculty-based team providing second-line technical support to users of the University's IT services. In this role, you will offer both on-site and remote technical support to end users. Utilising ITIL-based processes to handle incidents and service requests, you will tackle a wide range of technical challenges, provide advice, and perform preventative maintenance to support the University's teaching, research, and administrative functions.

This includes collaborating with the AV services team to support IT and audio-visual equipment in various learning spaces. Additionally, you will work with the broader teams in ISS to help support the delivery of new and existing services.

Experience of working in a team-based IT service environment, as well as knowledge of PC and Audio-Visual systems in use at Higher Education or equivalent establishments will be advantageous. You will combine your IT and problem-solving skills with a strong user-focus to ensure an excellent service to the user community.

This post will be based at Lancaster University Bailrigg campus, working normal business hours. However, on occasion there will be opportunities to undertake paid work outside those hours. The successful candidate will be offered the opportunity to undertake a variety of training options.

Please note that this position is not eligible for sponsorship under the Skilled Worker visa route. Applicants will therefore need to already hold, or be able to demonstrate, the appropriate right to work in the UK for the duration of the role.